Refund and Returns Policy

We want you to be satisfied with your purchase.

1. Return Period

You may return items within 14 days of delivery.

2. Eligibility for Returns

To be eligible:

  • Item must be unused and in original packaging.
  • Proof of purchase is required.

3. Non-Returnable Items

  • Personal care products (opened/used).
  • Clearance items.
  • Gift cards.

4. Refund Process

  • Once we receive and inspect the item, we will notify you.
  • Approved refunds will be issued to your original payment. method within 5–10 business days.

5. Shipping Costs

  • Customer is responsible for return shipping costs.
  • Shipping fees are non-refundable.

6. Damaged or Defective Items

If you receive a damaged item, contact us within 48 hours with photos.

7. Contact Us

Email: support@dehmestrading.com